Terms and Conditions

Online Purchase procedure

Thank you for shopping at Family Fun Online Store.

Online Purchase procedure:

1.For existing online customers, please log in to your account first. For first-time users, please register.
2.Choose items in product catalogue and put it in the shopping cart.
3.Confirm the shopped items in the shopping cart or amend the quantity of the stocks.
4.Check Out to confirm the final order.
5.After we receive your order, we will contact you within 2-3 working days by phone/email for delivery date and time.
6.Products will be delivered within 3-5 working days (Mon to Sat) after payment confirmed for metropolitan areas. Please refer to our delivery chart for further information.

Terms and Conditions:

1.Order will be confirmed by phone contact or email reply.
2.One delivery address per order, Family Fun will contact customers to confirm the stock availability & shipment time and date.
3.Ma Wan, Tung Chung, Discovery Bay: Delivery on Saturdays.  District Surcharge: Tung Chung, Ma Wan $200, Discovery Bay $350, Islands District $600
4.Delivery do not include Outer Islands. (Stocks can be arranged to pick up at local pier)
5.We only deliver on business days; no deliveries will be made on Sunday or public holidays.
6.If order is made during public holidays, please allow an extra working days for order processing.
7.If no one is available upon delivery at your nominated delivery address, the stock will be returned to our head office, our staff will contact you and arrange for a second delivery with additional $80 admin and handling charges.
8.Family Fun reserves all rights of any changes of terms and conditions.

WE RESERVE THE RIGHT:

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received
  • Orders can only be cancelled by customers before the order has been delivered. HK$20 admin and handling charges apply for any cancellation except out of stock orders and waiting time is more than 2 weeks
  • That all orders are subject to availability of stock